City of Fall River Grievance Procedure Under the Americans with Disabilities Act
This Grievance Procedure is established to meet the
requirements of the Americans with Disabilities Act of 1990
("ADA"). It may be used by anyone who wishes to file a
complaint alleging discrimination on the basis of disability in the provision
of services, activities, programs, or benefits by the City of Fall River. The City of Fall River's Personnel
Policy governs employment-related complaints of disability
The complaint should be in writing and contain information
about the alleged discrimination such as name, address, phone number of
complainant and location, date, and description of the problem. Complaint
forms are available in the City Clerk’s office, second floor, Government Center.
Alternative means of filing complaints, such as personal interviews or a tape
recording of the complaint, will be made available for persons with
disabilities upon request.
The complaint should be submitted by the grievant and/or
his/her designee as soon as possible but no later than 60 calendar days after
the alleged violation to:
City of Fall
Within 15 calendar days after receipt of the complaint, ADA Coordinator or his/her
designee will contact the complainant to discuss the complaint and the possible
resolutions. Within 15 calendar days of the meeting ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a
format accessible to the complainant, such as large print, Braille, or audio
tape. The response will explain the position of City of Fall River and
offer options for substantive resolution of the complaint.
If the response by ADA Coordinator or his/her designee
does not satisfactorily resolve the issue, the complainant and/or his/her
designee may appeal the decision within 15 calendar days after receipt of the
response to the City Administrator or
his designee. Within 15
calendar days after receipt of the appeal, the the City Administrator or his designee will contact with the
complainant to discuss the complaint and possible resolutions. Within 15
calendar days after the meeting, the City
Administrator or his designee will respond in writing, and, where
appropriate, in a format accessible to the complainant, with a final resolution
of the complaint.
All written complaints received by the ADA Coordinator or his/her designee, appeals to City
Administrator and responses from these two offices will be retained by
the City of Fall River for at
least three years.
Complaint form is best used with Internet Explorer.
Grievance Procedure - Complaint Form